Integer Blog: Buy Online Pick-up in Store - Do’s & Don’ts

I was looking to buy a gift for my dad, and I was running out of time. Though I do a lot of online shopping, I was not sure if I can get the product shipped to him for his birthday.

I had tried buying online and picking up in the store in the past, but I was not happy with the experience. I had to wait in line with everyone else doing their in-store shopping. I was not sure what was the whole point of ordering online if I must do the same thing of waiting in a line to Pick-Up my product and pay for it. And to add to my misery, the assistant had to go searching for my product in the aisles to bring my item.

I was hoping things have changed and the experience will be a lot better than last time. I went online and found a store that had buy online and Pick-Up in store (BOPIS) option. I proceeded to the check-out page and selected the store Pick-Up option and selected the store near my home and picked the date and time. I liked the idea of picking the date and time that suited my schedule. I received my order confirmation right away with clear instructions on the Pick-Up process with the confirmation for the date and time I had selected. The next morning, I received an email confirming the item is ready for Pick-Up and gave me instructions to call and reschedule if needed. I did not feel the need to change the Pick-Up schedule at that time. But as luck would have it, I got extremely busy with my work and realized I could not make it to the store and wanted to reschedule my Pick-Up to the following day. I called the number given in the email and was attended to quickly and the store readily accepted to change the schedule of my Pick-Up date and time. I received another email confirming the new schedule for my Pick-Up.

Next morning, I received a text message on my mobile confirming my order was ready for my Pick-Up and I could come in anytime during the day to Pick-Up the item. I was glad to get the reminder, and I immediately drove to the store and though it was crowded, I was able to quickly go to the store Pick-Up counter and present my invoice for the store Pick-Up item. No waiting and the item were ready to be handed over to me after the store clerk confirmed my order details in her system. She even offered to sell me a birthday card and wrapping, which I had forgotten.

As I left, I received another text message thanking me for my business and asking me to rate my experience. This was a great experience and I gave five out of five. What a great way to shop. I am shopping with this online store again.